PRINCIPAL RESPONSIBILITIES • Coordinate with data owners to make products available to order and maintain products on assignment from data owners. • Support users in the professional way when they encounter master data problems. • Actively co-operate with related teams/interfaces to meet Company’s goals. AUTHORITY • Collect and have access to all information necessary for carrying out the assigned tasks. • Operate in master data system with the necessary transactions. • All associated problems are to be pointed out or rectified, or reported to the team leader or department manager. MAIN TASKS Handle helpdesk tickets to achieve the agreed lead-time. • Accept and analyze the tickets. • Coordinate with data owners to collect all the necessary data. • Check data ready and maintain master data system. • Master data trouble reports analysis and handling. • Escalate pending problems to management team. • Maintain the records in logbook. • Ensure the implementation of helpdesk function. Close communication with internal and external interfaces for smooth and efficient master data maintenance. Measure KPI regularly and issue monthly report to team leader/manager. Support data owners for master data database regular check, identify potential problems in advance and take action ahead. Build up competence in master data system and product area to support order handling. Carry out improvement activities. Find the weak point and take action to improve; analyze the “problems” in the history and find out the root cause, corrective action and long-term solution to solve it in root. Be well prepared for any potential risk. Carry out other duties assigned by the team leader and department manager. REQUIREMENTS FOR THE JOB • University degree on engineering, technology or equivalent. • Good organizational and communication skills are must. • Level 6 in English (in a scale 1-10) both orally and in written. • ERP system working experience is preferred. • Internship at least 6 months.