About our group: • The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers. About the role – you will: • Provide technical and data analysis support for Seagate products. • Support product evaluation and qualification, collaborating with internal and external teams to assess product performance. • Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues. • Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions. About you: • Strong knowledge of cloud computing and cloud storage. • Ability to quickly assess and define technical problems, identify their causes, and recommend solutions. • Excellent customer relationship management skills and report writing abilities. • Proficient in oral and written communication in both English and Mandarin. • A team player who can effectively collaborate with others. Your experience includes: • Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests. • Background in HDD/SSD, including design, process, and quality management. • Strong written and verbal communication skills for coordinating across teams. You might also have: • Proficiency in Python and Shell scripting. • Experience with Linux. Location: Beijing Travel: Less than 5%